Try the Clover Score

Each slider stands for one pillar of the Clover Framework. In the real product you never touch them. They come from what customers actually answered across the surveys sent through a project: right after the sales appointment, again once the work is finished, and once more thirty days later. Every pillar draws on all of them, which is why Trust covers both what a salesperson promised and whether the job matched it. The bars beside them are the same Pulse Bars your dashboard draws, in the same colors.

Four bars say something one number can't. A project can be strong on the work itself and still lose the customer at the kitchen table, or land the sale and go quiet for three weeks: exactly the kind of gap a single star rating hides.

The overall read is never better than the weakest pillar. Drop one bar to the floor and the whole picture reads as needing attention, however good the other three are. Averaging that away is the exact blind spot this is built to remove.

The line underneath tracks whichever pillar is weakest, because that's where coaching actually changes what the next customer experiences.