Clover Insight

Free Spreadsheet

Call Monitoring Tracker

Score calls the same way every time and spot coaching patterns.

Cover of the Call Monitoring Tracker

A spreadsheet for reviewing scheduling and call-center calls consistently.

What's inside

  • Agent list
  • Call log with six skill ratings and an automatic call average
  • Appointment-set tracking
  • Per-agent summary
  • Rating key
  • Works in Excel and Google Sheets

Who it's for

  • Call center
  • Scheduling

Made by Clover Insight

RealVisit, powered by Clover Insight, shows home service companies the in-home sales visit through their customers' eyes. It's in private pilot with a small number of companies. Apply for the 60-Day Clover Challenge